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Privacy Policy

Effective Date: March 2025

Pool Tile Cleaning SoCal ("Company," "we," "our," or "us") values your privacy. This Privacy Policy describes how we collect, use, and protect your information when you visit our website https://www.pooltilecleaningsocal.com, contact us, or use our services.
 

1. Information We Collect

We may collect:

  • Personal Information: Name, phone number, email address, physical address, and service-related details you voluntarily provide via forms or communication.

  • Device & Usage Information: IP address, browser type, device identifiers, referring pages, time spent, and pages viewed.

  • Tracking Technologies: Cookies, pixel tags, and similar tools for analytics and personalization.
     

2. How We Use Your Information

We use your information to:

  • Respond to inquiries and schedule appointments

  • Deliver and improve our services

  • Send appointment confirmations, updates, and promotions

  • Comply with legal obligations
     

3. SMS & Email Marketing Compliance (A2P 10DLC / TCPA)

If you provide your phone number or email:

  • You consent to receive automated service and promotional communications via SMS and/or email.

  • Standard message and data rates may apply.

  • Message frequency varies.

  • You can opt out at any time:

    • Text STOP to unsubscribe from SMS

    • Click Unsubscribe at the bottom of marketing emails

  • We comply with all A2P 10DLC and TCPA (Telephone Consumer Protection Act) regulations and have registered our numbers accordingly.
     

4. Sharing Your Information

We do not sell your personal data. We may share limited information with trusted service providers for:

  • Sending SMS and email communications

  • Payment processing

  • Scheduling and customer management
     

These providers are required to protect your data.
 

5. Data Security

We implement appropriate technical and organizational safeguards to protect your data from unauthorized access or misuse.
 

6. Your Rights

You may:

  • Request access or correction of your personal data

  • Withdraw consent to marketing communications

  • Request deletion of your data (as permitted by law)
     

To do so, email us at mark@ocpools911.com
 

7. Cookie Use

Cookies help us understand site usage and improve your experience. You can disable cookies in your browser settings.
 

8. Changes to this Policy

We may update this Privacy Policy. The latest version will always be available on this page, with the effective date noted above.

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